Help / FAQs

General Questions

Q1: What is Akolee F.H.?
A: Akolee Fashion House (“Akolee F.H” or “Akolee”) is a premium brand offering a curated collection of clothing, footwear, accessories, and more, seamlessly blending timeless style with modern fashion. Every product, including our sneakers, is meticulously handcrafted to the highest standards of quality. We are devoted to unparalleled craftsmanship and bespoke designs that embody your distinctive sense of style.

Orders & Shipping

Q2: How long does shipping take?
A: Shipping typically takes 2–3 weeks from the date of order confirmation. We’ll keep you updated with tracking information once your order is shipped.

Q3: Can I expedite shipping?
A: At this time, we do not offer expedited shipping. However, we are working on introducing faster shipping options in the future.

Q4: Where do you ship?
A: We ship worldwide! Shipping rates may be free or vary depending on your location and will be calculated at checkout, if applicable.

Q5: How do I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can use this link to monitor your package’s progress.

Q6: What happens if my package is delayed?
A: Delays can happen due to unforeseen circumstances, such as customs processing or high demand. If your package hasn’t arrived after 3 weeks, please contact us at support@akolee.com .

Returns & Exchanges

Q7: What is your return policy?
A: We gladly accept returns within 30 days of delivery for items that remain unused, unwashed, and in their original packaging. For your convenience, we offer complimentary returns and will provide a prepaid return label upon initiation of the return process.

Q8: How do I initiate a return or exchange?
A: To start a return or exchange, email us at returns@akolee.com with your order number and reason for the return. Our team will guide you through the process.

Q9: What should I do if I received a damaged or incorrect item?
A: We sincerely apologize for the inconvenience. Please contact us at support@akolee.com within 7 days of receiving your order, and we’ll resolve the issue promptly.

Products

Q10: How do I know my size?
A: Explore our Sizing Guide for more details, or feel free to contact us for personalized assistance.

Q11: What materials are used in Akolee F.H. products?
A: We use high-quality, sustainably sourced materials for all our products. Details about the specific materials used can be found on each product page.

Q12: How should I care for my Akolee F.H. items?
A: Care instructions are included on the product tags and our website. For most items, we recommend dry cleaning as the first choice to maintain their quality and longevity. Alternatively, you may hand wash or use a gentle cycle with cold water, followed by air drying.

Payments & Discounts

Q13: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options displayed at checkout.

Q14: Do you offer any discounts or promotions?
A: Yes! Sign up for our newsletter to stay updated on exclusive offers and promotions. You’ll also receive a 25% discount on your first order with promotional code AKOLEE25.

Customer Support

Q15: How can I contact customer service?
A: You can reach our support team via email at support@akolee.com or use the contact form on our website. Our team is available Monday to Friday, 9 AM – 6 PM (PST).

Q16: Can I update or cancel my order?
A: Orders can be updated or canceled within 24 hours of placing them. Please email us at shop@akolee.com with your order details.