Privacy & Cookies Policy

At Akolee Fashion House (“Akolee F.H.” or “Akolee”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy & Cookies Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services, as well as how we use cookies and other tracking technologies.

Please read this policy carefully. By accessing our website or using our services, you agree to the terms of this Privacy & Cookies Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Identifiers: such as name, email address, phone number, shipping address, and payment details.

  • Payment Information: billing address, payment card details (processed securely through third-party payment providers).

  • Transaction Information: details about your purchases, including products purchased, dates of transactions, and shipping information.

  • Account Information: if you create an account on our website, we collect your login credentials, order history, and preferences.

  • Device and Usage Information: information about the device you use to access our website, including browser type, IP address, and operating system.

Non-Personal Information

  • Analytics and Usage Data: we collect non-identifiable data related to your usage of our website, such as page views, browsing activity, and interactions with our services.

2. How We Use Your Information

We use the personal and non-personal information we collect for the following purposes:

  • To Process Transactions: including processing your orders, payment, and shipping.

  • To Provide Customer Support: to respond to your inquiries, provide updates on your order status, and resolve issues related to your account or purchases.

  • To Improve Our Services: we may use your feedback, reviews, and website interactions to enhance our website functionality, products, and user experience.

  • To Send Marketing Communications: with your consent, we may send promotional emails and updates on our products, sales, and services. You can opt-out at any time.

  • To Personalize Your Experience: to tailor our website and services to your preferences.

  • To Ensure Legal Compliance: we may use your information to comply with legal obligations, resolve disputes, and enforce agreements.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and offer personalized content. By using our website, you consent to our use of cookies as described in this section.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They allow us to recognize your device and collect information about your usage patterns.

Types of Cookies We Use

  • Essential Cookies: necessary for the functioning of our website and enabling features like shopping cart and account login.

  • Performance Cookies: help us analyze how users interact with our website, which pages are visited most often, and the effectiveness of marketing campaigns.

  • Functionality Cookies: remember your preferences (e.g., language, region) to improve your user experience.

  • Targeting/Advertising Cookies: used to deliver relevant advertisements based on your browsing habits and interests. These cookies may also be used by third-party advertisers to track user behavior across different websites.

Managing Cookies

You can control and manage cookie preferences through your browser settings. You may disable cookies, but this may affect the functionality of certain parts of our website. For more detailed information about managing cookies, you can visit the settings menu of your browser.

4. Sharing Your Information

We do not sell or share your personal information with third parties except as described below:

  • Service Providers: we may share your personal information with trusted third-party service providers who assist us with processing payments, shipping products, and providing customer support.

  • Business Transfers: in the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of that transaction.

  • Legal Compliance: we may disclose your personal information if required to do so by law or in response to a legal process (e.g., court order, subpoena).

  • Marketing Partners: with your consent, we may share your information with third-party marketing partners to send you relevant advertisements or promotions. You may opt out of this by contacting us or using opt-out mechanisms provided in the communications.

5. Security of Your Information

We take reasonable steps to protect the personal information you provide to us by using industry-standard security measures, including encryption and secure server protocols. However, no method of data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You may request corrections to any inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing Communications: You may opt-out of receiving marketing emails by clicking the "unsubscribe" link in the emails or contacting us at support@akolee.com.

  • Cookie Preferences: You can manage your cookie preferences through your browser settings or using the opt-out mechanisms provided on our website.

7. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of these third parties before providing any personal information.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.

9. Changes to This Privacy & Cookies Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy & Cookies Policy or how we handle your personal information, please contact us:

Email: support@akolee.com

This policy is effective as of January 1, 2025. Thank you for trusting Akolee F.H. with your personal information.