Terms & Conditions
Effective Date: January 1, 2025
Welcome to Akolee Fashion House (“Akolee F.H” or “Akolee”)! By accessing our website (www.akolee.com) or purchasing our products, you agree to abide by the following Terms & Conditions. Please read them carefully before using our services.
1. General Terms
1.1 Company Overview: Akolee F.H. is an online retailer renowned for its premium clothing and custom sneakers, where exceptional craftsmanship meets modern design. Every piece in our collection is meticulously handcrafted by skilled artisans, ensuring unparalleled quality and attention to detail. From our bespoke sneakers to our thoughtfully curated clothing, each item embodies a commitment to artistry and individuality, offering our customers a truly elevated fashion experience.
1.2 Agreement: By accessing our website, creating an account, or making a purchase, you agree to these terms in full. If you do not accept these terms, you may not use our services.
1.3 Changes to Terms: Akolee F.H. reserves the right to modify or update these terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.
2. Use of Website
2.1 Eligibility: You must be at least 18 years old or have explicit parental/guardian consent to make purchases.
2.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
2.3 Prohibited Actions: You agree not to misuse our website, including but not limited to:
Engaging in fraudulent activity.
Distributing viruses or malicious code.
Attempting unauthorized access to our systems.
Copying, modifying, or reselling our content without permission.
2.4 Termination of Access: Akolee F.H. reserves the right to terminate or restrict access to our website for users who violate these terms.
3. Product Information
3.1 Accuracy: We strive to provide accurate product descriptions, images, and inventory information. However, slight variations in color, texture, or design may occur due to screen settings or manufacturing processes.
3.2 Pricing: All prices are listed in United States Dollars (USD) and are subject to change without notice. Promotional offers or discounts may be time-limited and cannot be retroactively applied to past purchases.
3.3 Product Availability: Availability of products is not guaranteed and may vary based on demand or production capacity.
4. Payment Terms
4.1 Accepted Methods: We accept payments through major credit cards, debit cards, and any other methods specified on our website (e.g., digital wallets or buy-now-pay-later options).
4.2 Payment Security: All transactions are processed securely. We do not store your payment information on our servers. For further details, review our Privacy & Cookies Policy.
4.3 Failed Payments: Orders may be canceled if the payment is unsuccessful or flagged for potential fraud.
5. Shipping and Delivery
5.1 Shipping Timeline: Standard shipping takes 2–3 weeks for all products. We offer free shipping on all orders. While we are still working on standard expedited services, expedited shipping options may be available at an additional cost depending on product availability.
5.2 Shipping Locations: Akolee F.H. ships to various regions and countries. Certain regions may have additional customs or delivery fees.
5.3 Delivery Issues: Akolee F.H. is not liable for delays caused by customs, shipping carriers, or unforeseen events.
5.4 Tracking: Once your order ships, you will receive a tracking number to monitor its progress.
6. Returns and Refunds
6.1 Eligibility for Returns: Free returns are accepted within 30 days of delivery for products that meet the eligibility criteria outlined in our Refund & Return Policy.
6.2 Return Process: Customers must initiate a return request through their account dashboard or by contacting our support team at returns@akolee.com. Items must be unused, in their original packaging, and accompanied by proof of purchase.
6.3 Refunds: Refunds are processed to the original payment method within 30 business days after the returned item is received and inspected.
6.4 Non-Returnable Items: Certain items, such as customized products, may not be eligible for returns unless they arrive damaged or defective.
7. Limitation of Liability
7.1 Third-Party Delays: Akolee F.H. is not responsible for delays or damages caused by shipping carriers, customs, or other third parties.
7.2 Force Majeure: We are not liable for events beyond our reasonable control, including but not limited to natural disasters, labor strikes, or technical failures.
7.3 Website Accuracy: While we strive to ensure the website is error-free, we do not guarantee uninterrupted or error-free access and are not liable for any technical issues that arise.
8. Intellectual Property
8.1 Ownership: All content on the Akolee F.H. website, including but not limited to logos, images, product descriptions, and design elements, is the intellectual property of Akolee F.H.
8.2 Restrictions: Users may not reproduce, distribute, or exploit our intellectual property without prior written consent.
9. Governing Law
9.1 Jurisdiction: These Terms & Conditions are governed by the laws of United States of America, without regard to its conflict of law provisions.
9.2 Dispute Resolution: Any disputes arising from these terms will be resolved through arbitration in United States of America or another mutually agreed-upon venue.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.