Orders & Shipping

At Akolee Fashion House (“Akolee F.H” or “Akolee”), we strive to provide a seamless shopping experience, including clear communication about processing, shipping, and delivery. Please review our Orders & Shipping Policy for details on how we handle your purchases.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • Custom or personalized items may require additional processing time, which will be communicated at the time of purchase.

  • Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Timeframes

  • Orders are typically delivered within 2-3 weeks (business days) after processing.

  • Delivery times may vary for international orders due to customs clearance and transit delays.

3. Shipping Costs

  • Shipping fees are calculated based on the weight of the package, destination, and selected shipping method.

  • Free shipping is offered on all orders above $100.

  • Customers are responsible for any customs duties, taxes, or fees for international orders.

4. Tracking Your Order

Once your order is shipped, a tracking number will be sent to the email address associated with your purchase. You can use this tracking number to monitor your shipment's progress.

5. Failed Delivery or Incorrect Address

  • If a delivery fails due to an incorrect address provided by the customer, the order may be reshipped at the customer's expense.

  • Akolee F.H. is not responsible for packages lost due to incomplete or incorrect shipping information.

6. Damaged or Missing Items

If your order arrives damaged or items are missing:

  • Notify our Customer Support team at orders@akolee.com within 7 days of delivery.

  • Include photos of the damaged items and the packaging for our review.

7. Refunds for Shipping Fees

Shipping fees are non-refundable unless:

  • An incorrect item was shipped.

  • The item was damaged during shipping.

8. Policy Updates

Akolee F.H. reserves the right to modify this Orders & Shipping Policy at any time. Updates will be published on our website, and continued use of our services signifies acceptance of the updated terms.

9. Contact Us

For questions or assistance regarding orders and shipping, please contact:
Customer Support Team
Email: orders@akolee.com