Refunds & Returns

At Akolee Fashion House (“Akolee F.H” or “Akolee”), we are committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your order, our Refunds & Returns Policy provides clear guidelines for processing returns, exchanges, and refunds.

1. Eligibility for Returns

You can request a return or exchange if the following conditions are met:

  • The item is in its original, unused condition.

  • The item is returned in its original packaging, including all tags, labels, and accessories.

  • Proof of purchase (receipt or order confirmation) is provided.

  • The return is initiated within 30 days of delivery.

Non-Returnable Items:

  • Items marked as "Final Sale."

  • Customized or personalized products, unless defected.

  • Intimate apparel or items that cannot be resold for hygiene reasons.

  • Damaged items caused by misuse or improper care.

2. Return Process

  1. Initiate a Return:

    • Contact our Customer Support team at returns@akolee.com with your order details and reason for return.

  2. Approval and Instructions:

    • Once your return is approved, you will receive a return authorization and instructions on how to send your item back.

  3. Shipping Your Return:

    • We provide a prepaid return label for your convenience, ensuring a seamless return process, whether the item is defective, incorrect, or simply being returned.

    • We will use a trackable shipping method to ensure safe delivery.

3. Refunds

  • Refunds are processed to the original payment method within 30 business days after the returned item is received and inspected.

  • The following deductions may apply:

    • Restocking Fee: Certain items may incur a restocking fee, as specified at the time of purchase.

Refund Denial:
Refunds may be denied if the returned item does not meet eligibility criteria (e.g., damaged, missing parts, signs of wear).

4. Exchanges

  • Product Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our Customer Support team to confirm availability.

  • Exchanges are processed only after the original item is returned and inspected.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement, exchange, or refund at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund after 30 business days:

  1. Check with your bank or credit card company as processing times may vary.

  2. Contact our Customer Support team at returns@akolee.com for further assistance.

7. Policy Updates

Akolee F.H. reserves the right to modify this Refunds & Returns Policy at any time. Updates will be published on our website, and continued use of our services signifies acceptance of the updated terms.

8. Contact Us

For questions or assistance regarding returns and refunds, please contact:
Customer Support Team
Email: returns@akolee.com